Faq

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Frequently Asked Questions

Explore our FAQ page for answers to common questions. Can’t find what you’re looking for? Feel free to contact us!

Sales

What types of power tools do you sell?

We sell a wide range of power tools including drills, saws, sanders, grinders, and more. Our inventory includes both corded and cordless options. Check out our brands. 

What length of warranty do I get?

In most cases, tools are supplied with a 12-month warranty. However certain manufacturers offer extended warranty periods if you register.

Can you help with advising on low vibration tooling?

Tool vibration magnitude can vary significantly from one tool to the next, so would always recommend conducting a test (based on your normal application) to ensure you are using accurate data.

Can I get vibration data from you for my tools?

Tool vibration magnitude can vary significantly from one tool to the next, so would always recommend conducting a test (based on your normal application) to ensure you are using accurate data.

Do you offer price breaks (bulk discounts)?

In some cases we are able to negotiate extra discounts with the manufacturer, that we would pass on to you (this may vary, so suggest giving us a call).

How do I know if the tool is the right one for the job?

If you aren’t sure, please call and one of our team will be more than happy to assist in your enquiry.

Can I buy spares from you?

Yes, in many cases we carry spares here for fast dispatch. We may need to order less common spares, but happy to assist.

Can I open a trading account with you?

We are happy to consider applications (approved after normal checks), however, we may require trading history before approval.

Can I order power tools online?

Yes, all our power tools are available for purchase online. We offer secure payment options and fast shipping.

What are your shipping policies for Domestic UK, Northern Ireland, Isle of Man, Guernsey & Jersey?

For these regions, please refer to our Delivery & Shipping information page or contact us directly for specific details.

What shipping methods do you use?

We primarily ship via DHL with next-day delivery and occasionally use Royal Mail. However, please note that our suppliers may use different shipping companies when they ship directly to the customer. Rest assured, we work with our suppliers to ensure that your order reaches you as quickly as possible. If you have specific shipping preferences or requirements, please contact our customer service team. We’re here to help!

How soon can you ship my order?

If we have your product in stock and you place the order by 2.00pm, we will aim to dispatch the same day for you.

When can I expect my order?

If we have the item in stock we normally ship via DHL next day (depending on location). However, times may vary if the order is being shipped direct from the manufacturer or other shipping methods.

Do you offer payment plans like Klarna?

We don’t currently offer payment plans for orders.

I can’t see the brand or model of product I want; can you still get it?

We try and list/offer as many products as possible, but we know there are always more options available, so give us a call and we’ll be happy to assist where possible.

Service & Repair

Do you calibrate to UKAS standard?

All tool calibrations (REMS) are conducted under strict controls as set by the manufacturer using specific test equipment that is calibrated by the manufacturer. This does not include UKAS certification, but does include a calibration certificate.

I have a faulty tool, can you repair it?

We are warranty agents for a number of brands (including Chicago Pneumatic, RUPES, REMS & Makita), but are able to offer a repair service spanning most well-known brands

How long will my repair take?

All repairs follow a specific process (as set within our ISO 9001 terms). This includes assessment, quote and then undertaking a repair. As each tool is different in terms of repair, this process can vary, but we will always conduct this process as quickly as possible to keep you up and running.

How much will my repair cost?

Each repair is different, so unfortunately not always possible to offer fixed cost repairs. However, we will always provide you with a quote before conducting any work to allow you to make an informed decision.

Where do you conduct HAV/WBV testing?

We can offer both onsite testing or testing at our Southampton facilities. Contact us and we can discuss best options to support your business.

Is it worth getting my tool serviced?

There are many benefits to regular services that include maximising tool performance, maintaining vibration levels (not servicing can see vibration levels increase), mitigating risk of tool failure when you need it, extend tool life and reduce long term costs, so yes, lots of benefits!

International Supply

Do you offer international Shipping?

No, Our international supply is offered on Ex Works (EXW) terms from our business address. This means the purchaser makes their own shipping arrangements.

Who is responsible for shipping arrangements and costs for international orders?

The customer makes their own shipping arrangements from our shop in Southampton and is responsible for any duties, taxes, or fees at the destination.

What information do you provide to help with shipping arrangements?

As part of the sales process, we will provide weights & parcel dimensions along with Country of Origin and HS (custom) codes to allow you to make your own shipping arrangements.

Will I have to pay UK VAT for international orders?

No, there will be no UK VAT if the items are shipped directly out of the UK.

What payment methods do you accept for international orders?

We require payment in GBP Sterling via bank transfer. Please note that international bank transfers incur a £12 administration fee.

What is the VAT policy for shipments to UK-based addresses?

Shipment to any UK-based address will attract VAT at the standard rate.

How does the order process work?

The customer lists items required including billing and destination address. We will supply a quote that includes the customer details along with product costs and estimated lead times to supply all products. If accepted, we can then supply a proforma for payment (bank transfer) along with HS (customs) codes and country of origin. Once payment has been made, we will process the order and update the customer as soon as the items are ready to collect along with weights and parcel dimensions for shipping. Products are held securely until collected by the customer’s shipping company.

Shop with Confidence

When you shop with Power Tool Sales, you benefit from:

Expert Guidance: Our seasoned professionals are at your service, ready to provide expert advice and assist with any inquiries.

Swift and Reliable Shipping: We ensure fast and dependable delivery, so your Chicago Pneumatic Tools are in your hands precisely when you need them.

Quality Assurance: We stand behind the authenticity and superior quality of all Chicago Pneumatic products in our inventory.

Tool Warranty Repairs: We are warranty agents for a variety of leading brands which include Chicago Pneumatic, Desoutter, Makita, RUPES & REMS

Ben Ferguson

“The customer service was excellent and all my correspondence was dealt with in a timely and professional manner. This all contributed to my order being correct and the tools supplied being totally appropriate for the works being undertaken.”

Send Us a Message

If you have been searching for something but have not been able to find it, please do not hesitate to reach out to us! Our team is always ready to help and we are just one phone call or email away. By contacting us, we can assist you in locating what you need and answer any questions you may have.

Email: sales@powertoolsalesuk.com

Call: 02380315316

Vist us: 504-506 Portswood Rd, Southampton SO17 3SP