Returns & Refunds

30 years in business

Please see below for information on our returns and refunds procedures. If you have any questions, please call our customers services team on 02380 315316 in the first instance or alternatively send us a message via the Contact Form where we will try to respond within one working day.

How do I return a product?

Before returning any products to us, please contact us first with your personal details and reasons for wanting to make a return. You will need to obtain a returns reference in order to complete your return.

Contacting our customer services department

If you would like to speak to one of our customer services team to discuss your eligibility for a product return, the options available to you and how to proceed with a return please call us 02380 315316 or send us a message via the Contact Form.

When can I cancel my order?

You can cancel your order for any reason and get a refund at any time before you receive the goods, or up to the end of fourteen working days after the day you receive the goods. A working day is any day other than weekends and public holidays. If you are buying Goods from us for the purposes of your trade, business or profession and you are not classified as a consumer under UK consumer protection legislation the fourteen day returns policy does not apply. Please read our Terms & Conditions for more information

How do I cancel my order?

  • To cancel your order you need to contact us as soon as possible. If you have already received the goods, you can only exercise this right to cancel your order if the goods are unused, in a re-saleable condition and you have retained the packaging.
  • You must return the goods to us at your own cost to our returns address unless we are at fault, in which case we will arrange collection.
  • We advise customers to take care to ensure the goods are not damaged in the meantime. If for any reason you do not return the goods as required, we may charge you the costs of recovering them ourselves.

Returns Address

Please use the following address when returning items to Power Tool Sales:

Power Tool Sales Ltd
504-506 Portswood Road
SO17 3SP